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Pissed Consumer Interviews ?

My website is hosted at bluehost. I got an email from sitelock about a malware and my account was instantly deactivated.I logged in to the live chat asking for Security, then I got a call from a weird dude from SITELOCK.This guy started asking me how much money I make from that website, and tried to convince me to pay +$700 a year to have the malware removed and some firewall installed.After I repeatedly told him I have no money to invest in that BLOG, he actually told me:"Use someone else's money. Just use a credit card."Every time I told him that I just needed to remove the malware, he would try to scare me saying that it wont work, they will come back, hiring SiteLock is the ONLY way.I felt creeped out and hung up.After some google searches I realized those guys are a scam.Went to the live chat again and asked to speak with customer support.A Bluehost guy told me that all I had to do was delete 3 files on the file manager and the account would be reactivated.I did that in 3 minutes and solved the problem.Sitelock is a scam.
Reading the other submissions was like experiencing my own frustration with Sitelock. I recently received a google email informing me they had discovered malware on my website, and were displaying a warning message to anyone accessing it. My website is my business...
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Company wrote 0 public responses to the review from Sep 28, 2015.
Anonymous
Anonymous

they are trying to do this to me as of today -- threatening phone calls to my home and emails. I have blue host and they said I was OK. If Blue Host nd Sitelock in partners in...

1.0
I didn't like
  • Misrepresentation
#706959
Reply to reviews
I am close to an employee who was just let go after she told site lock HR director that she was concerned about her supervisor. An EEOC complaint may be in the works. If site lock treats their employees disrespectfully I can only imagine how they treat their customers....
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Company wrote 0 public responses to the review from Aug 18, 2015.
Anonymous
Anonymous

I'm not surprised to hear this. The one month I was with SL, I spoke to a few good people who actually tried to help me. One very nice person gave me some information. But the...

1.0
#685264
Reply to reviews

My website's average traffic increased from less than 100 to over 1600 hits per day. An Ipage representative advised it was due to Bot attacks, and recommended the purchase of a SiteLock plan. The service I purchased through Ipage stated the plan would "automatically...
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Company wrote 0 public responses to the review from Jul 31, 2015.
Anonymous
Anonymous

My experiences too. Stay away from this company at all costs!

#675095
Reply to reviews
Suddenly without any warning all of my sites (9) are infected and made not available by Ipage Called Ipage and was told in no uncertain terms I need to talk to SiteLOCK. conveniently, SiteLock just so happens to now be in the very same IPage office. Really? So, my...
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Company wrote 0 public responses to the review from Jul 22, 2015.
Anonymous
Anonymous

Same bad experience here. One week after deleting the infected files, they again shut down my client's website because more files are infected. I managed websites in bluehost,...

Anonymous
Anonymous

Similar experience with Hostgator. I'm moving my sites asap.

#670003
Reply to reviews
I have a hosting plan with a known provider. I also host multiple domains on the same package and it was working fine for the first 4-5 years. I was satisfied with the host and their support. Last year all my sites got the same message: " Hacked by Indonesia Hackers "...
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Company wrote 0 private or public responses to the review from May 27, 2015.
Anonymous
Anonymous

This happens to me too By Indonesian hacker.Again and Again.If malware infected files again hostgator will permanent suspend account.I must buy sitelock.

Anonymous
Anonymous

Can I make a guess and you're with Hostgator? The exact same happened to me with them. They'll refused to acknowledge it was their fault or their server got hacked. They'll ...

1.0
I didn't like
  • Hidden costs
  • Intrusion
  • Scam
#640994
Reply to reviews
We created a Sitelock account in 2013 after speaking to their sales person Jon Olmstead and paid $400 for one year of service. In may 2014 they charged $299 to the card. Although the card number was never on the account. There was no invoice and there were no scan...
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Company wrote 0 public responses to the review from May 19, 2015.
1.0
#638404
Reply to reviews
Sitelock sells a product they call "Find" to protect a site from malware, to locate the offending file so you can delete it. Unfortunately, it doesn't find even the most basic malware attack. When pressed, Sitelock admits they only look at 25 files on the website. They...
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Company wrote 0 public responses to the review from May 18, 2015.
#637730
Reply to reviews
They pushed a hacker protection plan for my website as I kept getting SQL injections that would take down my website for days at a time. When I hired an outside programmer to help harden my website against this, he created a log file that recorded and highlighted...
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Company wrote 0 public responses to the review from Dec 08, 2014.
Anonymous
Anonymous

Exact same issue. What they do is actually infect your site with malware then send you warnings to 'upgrade' to remove it. Unbelievable that Bluehost or Godaddy support them...

2.1
Long Valley, New Jersey
I didn't like
  • Their site security package
#567254
Reply to reviews
When I tried to cancel, they then said it was a 3 month minimum or a one time scan for $200. This was NOT what the sales person (Eric) told me. We went over all the possabilities for at least 15 minutes and he finally agreed to clean my site for $75 and that I could...
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Company wrote 0 public responses to the review from Oct 03, 2014.
Anonymous
Anonymous

Or, in my case, a 6--month minimum. Bait and switch here, too. Promised me one thing, when I called a few days later to ask them to clean the site, lo and behold, I didn't hav...

1.6
#542084
Reply to reviews
1) Was hacked, contracted Sitelock basic plan 2) *** gone 3) 11 months later, (sub) site is hacked 4) Renewal email comes that I am going to be re-billed for their yearly service 5) Second (sub) site gets hacked Bear in mind that all this happens 5 days before and 5...
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Company wrote 0 public responses to the review from Oct 01, 2014.
Anonymous
Anonymous

Similar experience and suspicions. I think they are in league with the hosting company. I am moving my sites to a hosting company that does not partner with Sitelock

1.8
#540951
Reply to reviews