Sitelock
Reviews and Complaints
Taking Legal Action
We are thinking of suing Sitelock, HostGator, and/or EIG in relation to their reporting of phishing malware on our website and their "offer" to help us eliminate it. We have an attorney and have hired a professional internet security cleaning company in this regard.
We do not need money from you, but we would like to know if any of you have been affected by similar actions of these companies and want to join us as plaintiffs in a lawsuit. If so, please private message me.
Site Lock is a Website Leach
- Wait on phone for hours listening to stupid hold music
Preferred solution: Get off my sites!!!!!!!! Stop raping my websites!
Unethical
Obviously a Sham
This company is a sham. THe inject malware via cheap hosting service so hosting company gets a huge affliate payment. what are you gonna do.
Pressure selling and telling lies.
My website is hosted at bluehost. I got an email from sitelock about a malware and my account was instantly deactivated.
I logged in to the live chat asking for Security, then I got a call from a weird dude from SITELOCK.
This guy started asking me how much money I make from that website, and tried to convince me to pay +$700 a year to have the malware removed and some firewall installed.
After I repeatedly told him I have no money to invest in that BLOG, he actually told me:
"Use someone else's money. Just use a credit card."
Every time I told him that I just needed to remove the malware, he would try to scare me saying that it wont work, they will come back, hiring SiteLock is the ONLY way.
I felt creeped out and hung up.
After some google searches I realized those guys are a scam.
Went to the live chat again and asked to speak with customer support.
A Bluehost guy told me that all I had to do was delete 3 files on the file manager and the account would be reactivated.
I did that in 3 minutes and solved the problem.
Sitelock is a scam.
Gets your money with malware and web hosting suspension
My sites were hosted with Bluehost and I received an email one day that my sites were infected with malware and my entire account and all the websites were suspended immediately with no warning.
I tried to contact Bluehost's technical support and was given a phone number to call to fix the malware on my websites and it turned out to be a salesperson from Sitelock.
I was wary about paying them any money because I saw that there were complaints online about it being an extortion scam between Sitelock and Bluehost (and other EIG hosting companies) but Sitelock was manipulative and told me that I would not get my websites back unless I paid them $500 and they said if I tried to go with another malware cleaning site and it wasn't properly cleaned, I could be banned from the hosting company forever.
I paid them $500 to clean the sites and allegedly protect my websites from future attacks. A few hours later they said my sites were clean but then a few days later I got a notice that my sites were reinfected with malware. I realized at this point that Sitelock was only scanning my sites and was not cleaning anything else. They tried to upsell me to pay several hundred dollars more to re-clean my sites just a couple days after they allegedly fixed the problem (which they obviously did not).
They were also very aggressive sales people, not technical support, and they lied to me several times. They were sexist and used phrases like "Let me explain this in a way that you would understand..."
I called to cancel my account and was told clearly that my account would be canceled. They never sent an email confirmation so I emailed later on and asked them to confirm the cancellation and said that there was no record of me calling to cancel. I had to get on the phone again and talk to half a dozen people in order to get my account cancelled and got everything in writing this time so they could not lie to me again or continue to charge me.
Do not do business with these people.
- Extortion
- Poor practices
- Scare tactics
I believe SiteLock hacked my websites
I had just renewed my subscription to bluehost and i truly regret it. All seven of my websites were hacked. Bluehost is partnered with Sitelock. Sitelock contacted me first to tell me my websites were hacked a few days ago. Bluehost deactivated my account 2 days later and then informed me of this in an email also.
I have never had a site hacked with any other webhost. I think it a strange coincidence that suddenly now ALlL my sites were hacked.
At first, I innocently called Sitelock and spoke to a rep. She asked me what kind of sites i had - any e-commerce that would bring in revenue? They forwarded me to a web page with quotes of $50/$70 or more a month to protect my websites. That's a lot of $ for a small business! I'm sorry, but I instinctively smelled a scam, and told the representative what i thought.
She, of course, denied it - but i reiterated my take on the situation. She hung up the phone with a snide "Good luck with your sites".
Now, all my websites are down. I asked bluehost if they would reactivate my account if i deleted all my current files and then request they do a "restore" using an older server backup. They said they would, but i only see a small portion of of my originals - no whole websites. Actually, nothing anyone csn even look at.
I believe this episode was a total scam. Hope someone sues bluehost/SiteLock or starts a class action suit against them!
I new this was a scam from the beginning and I was right.
Appalling service that just does not work
- Harrasing
- Extortion
- Harassment
- Relentless calling
Preferred solution: Full refund
Ripp-off customers
- Not transparent
- Worst support
- Unorganzised
Preferred solution: Full refund
They wont stop calling, scam
- Extortion
- Scary
- Harrasing
- Scare tactics
- Extort
- Relentless calling
Preferred solution: Let the company propose a solution
Pushy Salespeople, Total Scam
Received a call today from Sitelock. I had their service on my previous web host nearly two years ago. They called and said they had "concerns" about my site and the security issues. I checked with my current provider and they scanned my site as part of their hosting services.
Guess what? NO ISSUES.
The Sitelock guy called me back and after telling him more about how his own security service worked than he knew, he told me that there weren't any actual issues with my site but that there was "risk" and that Sitelock was taking a risk with my site. This is hard to understand since Sitelock doesn't host my site, they don't pay for the hosting, nor do they do anything to maintain my site.
Eventually, he was going to tell me about their "services" that range from $30 to over $150 to help with my "risk".
The only thing at risk here is the money I would have lost to Sitelock. DO NOT PURCHASE ANYTHING FROM THEM!
Got ripped off
- No security
Preferred solution: Full refund
Constant Sales Calls And Messages on My Cellphone
Website redirect
- High pressure sales and unethical practices
Preferred solution: Let the company propose a solution
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