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What issue can we help you with today? Topicarrow_drop_down Descriptionarrow_drop_down Can you explain your problem in more detail?
Malware/Security: Site Deactivated for Malware I am trying to find "my home folder" and looking for malware.txt file
can you help
Hello there, you are chatting with Anglee with SiteLock, your host's partner for malware security. Can we start with your domain name and email address, please.
I have detected that the webstie has been hacked.
And the website has been suspended due to malware.
I know, my developer says it has been cleared of malware. Also, I have your service
You have a basic scanner, that is an alert scanner.
it does not monitor or remove malware.
can you identify the malware
Search this through Google.
the site needs to be cleaned manually.
my developer says it has been cleaned
so this is like ransomware - Bluehost and it's partner Sitelock, will clean it for a fee.
I would recommedn implementing some security after we clean it.
Ok, I will post this, thanks
Is this a wordpress site?
I can give you my recommendation.
Infinity Scanner: ($79 per month for 12 months) includes daily malware scans using both crawling technique and FTP (SMART) to scan and remove malware however with infinity the SMART tool scans hourly, daily vulnerability scans for both XSS and SQLi hacks, daily spam and network scan. This level of services also Includes unlimited cleans and fixes by the engineers in our Expert Service department. Any issues involving security on the site that require manual work will be covered by this plan as well as the engineers being able to successfully communicate with Google in the event of any blacklisting or issues that need to be resolved.
Option 2- with firewall
Secure Site: ($149.99 per month on a 12 month agreement, per domain). Includes our Infinity Scanner with (SMART) Secure Malware Alert and Removal Tool) and comes with unlimited manual cleans. Our engineers will go in and manually clean your website whenever it needs to be cleaned. You have unlimited access to our Expert Services. You also have real time monitoring 24/7 to ensure your site is clear of malware and there is no vulnerabilities in your site. If there is vulnerabilities found, we will fixed those vulnerabilities found for XSS and SQLI. The package also comes with a firewall that is going to block and prevent hackers and or malware from getting into your site. As we implement and configure the firewall onto your domain to protect it, we change your DNS settings which allows us to filter your traffic and not allow any hackers or bad bots from entering your site. The firewall that comes with our Secure Site includes protection against the Top 10 Most Malicious Hacks. The firewall also includes many benefits such as the ability to track your traffic, you can block specific IPs or countries, a Content Delivery Network that is going to increase the speed of your website therefore boosting your Search Engine Optimization this firewall supports SSL and Captcha. **Promotion: $129.99 month for 12 months or $1,200 year Upfront
Reason of review: Poor customer service.