Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Value for money

Nov 2016 I hired SiteLock (via BlueHost web hosting company) for 6 months at $99/month to protect my high school memorabilia web site.It was a 6 month commitment and paid with my AMEX card.

Each month Sitelock billed and AMEX paid. After 7 payments/months I called AND emailed numerous times to cancel my account. No response from Sitelock except one rep who emailed me to " call back at regular business hours (M-F)". Well, after 4 calls (over 2 weeks) to billing (always got VOICE MAIL and no call backs), I finally called main # and argued my way into finally talking to billing (main # also got billing voice mail and I insisted they try again).

BILLING REFUSED TO CANCEL, putting me on hold 3 times (total of over 31 minutes!!!!), and stating (1) I hadn't fulfilled my contract (I had), and, that (2) I needed to call back exactly at the billing anniversary DAY because that's what I had agreed to in order to cancel at the required 30 day window. !!!!!! MY CURRENT CALL WAS NOT GOOD ENOUGH TO CANCEL in the future even though I had paid 7 months (they said 5) already. AMEX verified the 7 payments.

And so I asked AMEX to stop all bills from the SiteLock people as I have proof from AMEX that I paid as required. SiteLock treated me VERY badly... and looking for on-line reviews (including youtube) verifies that I'm not the only one.

It seems that the only good reviews are from co-marketers of their product.NEVER AGAIN!!!

Review about: Sitelock Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

I didn't like: Fraud with contract, Poor service.

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