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My website is hosted at bluehost. I got an email from sitelock about a malware and my account was instantly deactivated.

I logged in to the live chat asking for Security, then I got a call from a weird dude from SITELOCK.

This guy started asking me how much money I make from that website, and tried to convince me to pay +$700 a year to have the malware removed and some firewall installed.

After I repeatedly told him I have no money to invest in that BLOG, he actually told me:

"Use someone else's money. Just use a credit card."

Every time I told him that I just needed to remove the malware, he would try to scare me saying that it wont work, they will come back, hiring SiteLock is the ONLY way.

I felt creeped out and hung up.

After some google searches I realized those guys are a scam.

Went to the live chat again and asked to speak with customer support.

A Bluehost guy told me that all I had to do was delete 3 files on the file manager and the account would be reactivated.

I did that in 3 minutes and solved the problem.

Sitelock is a scam.

Product or Service Mentioned: Sitelock Sales Representative.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Mar 27.
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Anonymous
#1602151

you are right dude. they are scam....

Anonymous
#1573482

Had similiar experince - host gator locked account for issues, recommend site lock, they quoted, then prince with 10X higher during night when pron was redicrting after they took control. Beware

Anonymous
#1509402

I experienced a similar episode with BlueHost. Quite frankly, I think hosting companies are far too aggressively focused on upselling services that in my experience are highly questionable or in many cases the representatives providing support aren't adequately trained.

Anonymous
#1509399

My hosting company offers a package with some basic Sitelock features which doesn't cost much. All along I was under the impression that my website was secure via the hosting company and the added Sitelock bonus.

I then noticed a loss of functionality in my site in which someone changed a couple of permalinks. I didn't view that as malicious malware but as suspicious. I fixed the issue, reported it to the hosting company and within a week a get a call from Sitelock telling me something is not configured properly. This is after having this for a few years.

The reason sounded flaky, the Sitelock representative tried to hard sell me as if my site was in mortal danger.

Hosting sites make a lot of money because of the high fees associated with Sitelock. I can't say with absolute certainty that there is a real pressing need for this service, but my gut feel tells me it's not worth the money.

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