My website is hosted at bluehost. I got an email from sitelock about a malware and my account was instantly deactivated.
I logged in to the live chat asking for Security, then I got a call from a weird dude from SITELOCK.
This guy started asking me how much money I make from that website, and tried to convince me to pay +$700 a year to have the malware removed and some firewall installed.
After I repeatedly told him I have no money to invest in that BLOG, he actually told me:
"Use someone else's money. Just use a credit card."
Every time I told him that I just needed to remove the malware, he would try to scare me saying that it wont work, they will come back, hiring SiteLock is the ONLY way.
I felt creeped out and hung up.
After some google searches I realized those guys are a scam.
Went to the live chat again and asked to speak with customer support.
A Bluehost guy told me that all I had to do was delete 3 files on the file manager and the account would be reactivated.
I did that in 3 minutes and solved the problem.
Sitelock is a scam.
Product or Service Mentioned: Sitelock Sales Representative.
Reason of review: Poor customer service.