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Resolved: No refund available.

Update by user Oct 30, 2021

Company fixed the issue and I have been provided with full refund. After my review, I received a notice that a refund would be issued about the first of the month. When it didn't arrive, nor the notice it had been sent which the agent promised, I e-mailed, and this time the check was sent immediately and has been received..

Original review posted by user Sep 15, 2021
When my account on Sitelock came up for annual renewal, I made the mistake of not canceling until it hit my bank account. If you set up an annual renewal, there is NO refund available if you don't cancel beforehand. Yes, it's in the TOS.

User's recommendation: Unless you can guarantee you won't forget to cancel a renewal ahead of time, don't deal wlth this company!

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Resolved
ID
#2874280 Review #2874280 is a subjective opinion of poster.
Cons
  • Terms of service set trap for nonrefundable payment
Loss
$162
Preferred solution
Price reduction

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Unresolved Issues

Update by user Jun 04, 2020

I spoke with Greg Hutchison | Website Security Specialist. His answer for me was to spend 299.00 and upgrade my security on my website.

In the midst I spoke with Tech support a gentlemen named Josh.

Who was an actual professional. He explained with my usage why not...

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1 comment
#1928776

Typical, now we are being hacked by the very companies selling the security. I remember yrs back it was heavily rumoured that Norton was producing more of the viruses that where I’m the net.

So there customers would get more blocked action reports. As this was early days and they where really the only one with large advertising of product. I guess we will never know. As I did have friend using pc with Norton and myself compered stopped virus attacks finding many complete different findings yet where using same sites over a 2 week period.

With the constant almost daily phone scams I receive from Indian call centres who do we trust. Last night in australia they are using a new phone one where they have an Australian person recorded saying your ID and banking has been shown used in 7 sites and will be shut down from Australian homeassist security which there is. I such company. They are using.

Home to get people thinking homeland in USA. Then answered by the normal Indian accent with heavy background sound of a call Center in different languages. He didn’t even know what system had sent my call to him asking which area has contacted me and my name. Which I replied you called me and you don’t know my name.

Could I have your security clearance number as I’m an off duty detective from Australian Cybersecurity division and he could not hang up any faster if he tried. This is coming a daily event every month or so for cpl weeks. Everything from tax office saying warrant for arrest to majority the internet provider security division saying you are being hacked and or keystroke recorded. Right down to electricity is going to be shut down to house in 12 hrs for non payment.

They never have your full name and use common questions that to many answer for them. Always ask for there personal ID and call back number never complete there questions that reveal your full name as most will have only first or last name with initial and never seem to get any middle name. These are basic interrogation tricks used to give false sense that you give away more information to a question than asked. Police use this all the time especially when I’m environment that is not normal.

Rather than yes or no people feel they need to give reasons for there answers often giving away information without second thought. As often recording shows no pressure involved in receiving information before legal council has arrived. Being both useful yet also harming the innocent by making them sound suspicious and opening to more pressure, fast questioning while feeling distressed by facial actions and scribbling notes being taken and seen to be actions of underlining and or marking ie Astrix and or circling what was just mentioned. These are taught in variations to phone and email scams.

I hope this small bit of information helps others be prepared for patterns and or giving what is called free non pressured extra information or panic answers. I personally would love to as a ex member of defence be allowed to spend 20min with a few others in with these groups before the police. Just to give them alittle justice from the average person trying to make it in this crazy world. Then allowing aurthorities to enter and help them try to make it to the police van or such.

With any injuries being marked as previous to the apprehension and unknown to the arresting officials who can be honest in reporting they had nothing to do with any miss handling or mis treatment during the raid. As o can be pretty sure the low life scammers will have no comments before being taken away and jailed with a well informed population informed of there stealing from elderly and veterans, pensioners by pure lies and deceit.

Even criminals have areas of morals that are not tolerated and need to be adjusted. Lol ( last area is more of a personal comment as it disgusts me how many elderly and veterans are robbed of there small savings) thanks

ID
#1907085 Review #1907085 is a subjective opinion of poster.
Cons
  • Untrained staff
Loss
$500
Preferred solution
My site cleaned and then I am leaving site lock. Worst customer service ever. I spent a whole day chasing everyone in Host Gator and Site Lock. The chat specialist stated false information. I haven't received alerts since 2018.

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Rude representatives and charges billed after cancellation.