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Pissed Consumer Interviews ?

My website is hosted at bluehost. I got an email from sitelock about a malware and my account was instantly deactivated.I logged in to the live chat asking for Security, then I got a call from a weird dude from SITELOCK.This guy started asking me how much money I make from that website, and tried to convince me to pay +$700 a year to have the malware removed and some firewall installed.After I repeatedly told him I have no money to invest in that BLOG, he actually told me:"Use someone else's money. Just use a credit card."Every time I told him that I just needed to remove the malware, he would try to scare me saying that it wont work, they will come back, hiring SiteLock is the ONLY way.I felt creeped out and hung up.After some google searches I realized those guys are a scam.Went to the live chat again and asked to speak with customer support.A Bluehost guy told me that all I had to do was delete 3 files on the file manager and the account would be reactivated.I did that in 3 minutes and solved the problem.Sitelock is a scam.
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Sitelock - Scam artists

Sitelock - Scam artists
Sitelock - Scam artists
They will show false positives for Google Analytics tag, then charge you to remove it, then send you an email saying they were wrong and it was a false positive and that they didn’t actually remove any malware, but won’t refund your money.
#1439942
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Sitelock - Scam artists
Sitelock - Scam artists
I work in internet security, the scams these guys are to pull are ridiculous. They will show false positives to get you to pay and then not refund your money when you show them proof from their own system that they were wrong.
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FemmeFatale
FemmeFatale

My business has been also a victim of Sitelock and HostGator scheme, and has been affected severely, legal action is in process. Please contact me via PM if you would like to ...

#1439941
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Sitelock - Taking Legal Action

Hello there! I met with my legal department and we will start legal action against this company . My business has become victim of this Sitelock & Hostgator scheme as well. My websites had been hijacked, in order for us to purchase their services to "clean" the so call infectious files we remove ourselves whenever they sent their emails with sales pitches. They had push it to the limit this time suspending our LIVE websites, which include an active online store, until we contract them. If anyone would like to be included in this lawsuit please contact me via PM, there are details I rather not discuss in an open forum since now it has become a legal matter. Thank you!
#1433276
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Sitelock - Unethical

Email sent about scan they did...I sent email to my host company about their practices. Evidently email went directly to them...and 60 minutes later they had my sites closed down. Called what I thought was my host company...and they were going to charge $300 to clean it up...unless I signed up.
1.0
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Billing Practices
Customer service
Privacy and Data Security
Product or Service Quality
#1431895
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Sitelock - Site Lock is a Website Leach

One day when attempting to upload files to my server they had automatically become deleted immediately after upload. When I looked in the filezilla feedback windows it read 550-Virus Detected and Removed: SiteLock-HTML-SEOSPAM-rje.UNOFFICIAL I never ever ordered site lock!!. When I contacted fatcow they had no idea how this happened, which shows how lacking the security of fatcow is. I even uploaded a totally blank html file as a test and they deleted that too saying it had a virus. Stay away from sitelock. They are rude and intrusive and report tons of false positives.
1.0
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
I didn't like
  • Wait on phone for hours listening to stupid hold music
#1431889
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Sitelock in Scottsdale, Arizona - Appalling service that just does not work

These guys are a con. They tell you your site is infected but won't say how or what the issue actually is. They do try to sell you a new service though.
I liked
  • Extortion
  • Harrasing
I didn't like
  • Harassment
  • Relentless calling
#1424470
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Sitelock in Scottsdale, Arizona - I new this was a scam from the beginning and I was right.

This is a total rip off. They make the promise of fixing your website then extort money from you. I could have fixed the problem myself had I taken the time.
1.0
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Website
#1408837
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My sites were hosted with Bluehost and I received an email one day that my sites were infected with malware and my entire account and all the websites were suspended immediately with no warning. I tried to contact Bluehost's technical support and was given a phone...
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1.0
I liked
  • Extortion
I didn't like
  • Poor practices
  • Scare tactics
#1375775
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bought a sitelock fix package on bluehost for 300 usd for 3 sites.. then they transfer me to sitelock and the customer rep there says that this is not enough ... i need to buy a package which will cost me 900 usd ... to which i asked them to f o ! i asked for a refund...
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#1365720
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Contact Sitelock

Mailing Address:
SiteLock
8701 East Hartford Drive, Suite 200
Scottsdale, Arizona 85255
United States
Phone:
(877) 257-9263
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I had just renewed my subscription to bluehost and i truly regret it. All seven of my websites were hacked. Bluehost is partnered with Sitelock. Sitelock contacted me first to tell me my websites were hacked a few days ago. Bluehost deactivated my account 2 days later...
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Anonymous
Anonymous

I heavily suspect that SiteLock are hacking websites. I have many clues that point toward them. When I have been victim from their attempt, they tried to ask me 70$/month to r...

1.0
#1353060
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