Daniel C Hog

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Verified Reviewer

Aupg.com.Au is corrupted

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Site is corrupted Website is corrupted and paid for sitelock protection and it is useful. Can never get support to resolve anything and the resolution process go round in circle and never resolve anything
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Preferred solution: Full refund

Resolved
DeborahLouise D

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Verified Reviewer

Resolved: No refund available.

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Updated by user Oct 30, 2021

Company fixed the issue and I have been provided with full refund. After my review, I received a notice that a refund would be issued about the first of the month. When it didn't arrive, nor the notice it had been sent which the agent promised, I e-mailed, and this time the check was sent immediately and has been received..

Original review Sep 15, 2021
When my account on Sitelock came up for annual renewal, I made the mistake of not canceling until it hit my bank account. If you set up an annual renewal, there is NO refund available if you don't cancel beforehand. Yes, it's in the TOS.
View full review
Loss:
$162
Cons:
  • Terms of service set trap for nonrefundable payment

Preferred solution: Price reduction

User's recommendation: Unless you can guarantee you won't forget to cancel a renewal ahead of time, don't deal wlth this company!

Tracey J Ogz

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Verified Reviewer

Unresolved Issues

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Updated by user Jun 04, 2020

I spoke with Greg Hutchison | Website Security Specialist. His answer for me was to spend 299.00 and upgrade my security on my website.

In the midst I spoke with Tech support a gentlemen named Josh.

Who was an actual professional. He explained with my usage why not...

Original review May 05, 2020
I had my website shut down three times. Even with the site lock coverage.

They stated to remove the malware and send you alerts and weekly reports.

I did not receive alerts or a weekly report. They when I spoke to site lock they only tried to sell me into the 299.00 upgrade.
View full review
Loss:
$500
Cons:
  • Untrained staff

Preferred solution: My site cleaned and then I am leaving site lock. Worst customer service ever. I spent a whole day chasing everyone in Host Gator and Site Lock. The chat specialist stated false information. I haven't received alerts since 2018.

User's recommendation: Terrible Customer Service, will get many untrained employees

1 comment
Guest

Typical, now we are being hacked by the very companies selling the security. I remember yrs back it was heavily rumoured that Norton was producing more of the viruses that where I’m the net.

So there customers would get more blocked action reports. As this was early days and they where really the only one with large advertising of product. I guess we will never know. As I did have friend using pc with Norton and myself compered stopped virus attacks finding many complete different findings yet where using same sites over a 2 week period.

With the constant almost daily phone scams I receive from Indian call centres who do we trust. Last night in australia they are using a new phone one where they have an Australian person recorded saying your ID and banking has been shown used in 7 sites and will be shut down from Australian homeassist security which there is. I such company. They are using.

Home to get people thinking homeland in USA. Then answered by the normal Indian accent with heavy background sound of a call Center in different languages. He didn’t even know what system had sent my call to him asking which area has contacted me and my name. Which I replied you called me and you don’t know my name.

Could I have your security clearance number as I’m an off duty detective from Australian Cybersecurity division and he could not hang up any faster if he tried. This is coming a daily event every month or so for cpl weeks. Everything from tax office saying warrant for arrest to majority the internet provider security division saying you are being hacked and or keystroke recorded. Right down to electricity is going to be shut down to house in 12 hrs for non payment.

They never have your full name and use common questions that to many answer for them. Always ask for there personal ID and call back number never complete there questions that reveal your full name as most will have only first or last name with initial and never seem to get any middle name. These are basic interrogation tricks used to give false sense that you give away more information to a question than asked. Police use this all the time especially when I’m environment that is not normal.

Rather than yes or no people feel they need to give reasons for there answers often giving away information without second thought. As often recording shows no pressure involved in receiving information before legal council has arrived. Being both useful yet also harming the innocent by making them sound suspicious and opening to more pressure, fast questioning while feeling distressed by facial actions and scribbling notes being taken and seen to be actions of underlining and or marking ie Astrix and or circling what was just mentioned. These are taught in variations to phone and email scams.

I hope this small bit of information helps others be prepared for patterns and or giving what is called free non pressured extra information or panic answers. I personally would love to as a ex member of defence be allowed to spend 20min with a few others in with these groups before the police. Just to give them alittle justice from the average person trying to make it in this crazy world. Then allowing aurthorities to enter and help them try to make it to the police van or such.

With any injuries being marked as previous to the apprehension and unknown to the arresting officials who can be honest in reporting they had nothing to do with any miss handling or mis treatment during the raid. As o can be pretty sure the low life scammers will have no comments before being taken away and jailed with a well informed population informed of there stealing from elderly and veterans, pensioners by pure lies and deceit.

Even criminals have areas of morals that are not tolerated and need to be adjusted. Lol ( last area is more of a personal comment as it disgusts me how many elderly and veterans are robbed of there small savings) thanks

Anonymous

My negative review about SiteLock

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My negative review about SiteLock
My negative review about SiteLock - Image 2
My negative review about SiteLock - Image 3
My negative review about SiteLock - Image 4

The backstory:

I use HostGator hosting. I had an additional service connected, the SiteLock addon, which monitors the security of the website.

Yesterday morning I received a message from SiteLock that malware was detected on my site.

The day before, I had inserted the advertising network code, which is often scolded by antivirus because of its specifics. This code is not actually malware, but to experiment, I decided to remove the code from the site and restart SiteLock scanning. I also enabled the "SiteLock CDN/Firewall" feature in my personal account at HostGator.

The same evening, I discovered that my site had become unavailable. Chrome was showing an error:

"This site can’t be reached.

The webpage at https://******/ might be temporarily down or it may have moved permanently to a new web address.

ERR_SSL_UNRECOGNIZED_NAME_ALERT"

It also turned out that the site is successfully opened via VPN and mobile network.

I googled the problem, found some ideas, tried to apply them (in particular, to clear the DNS cache, reboot the router, etc.).

Nothing helped.

I decided to write to HostGator support. It is noteworthy, that I like their technical support: always friendly consultants, available 24/7, solve problems quickly.

I wrote to "Malware/Security" section. I explained the situation (that SiteLock was scolding at the advertising script, that it wasn't malware, but I removed the script anyway; I specified that the site is not available only on my network and that I recently enabled SiteLock’s CDN/Firewall).

A SiteLock representative Brandon Becke joined the chat room, requested my website name, and then started asking me absolutely unconstructive questions:

- Do I feel that the malware has been removed?

- Do I know how malware works?

- Do I understand what he says?

Then he started talking that the viruses will come back unless I protect my site "for just 40 bucks a month". At this point, I probably should have become really scared and gave Brandon money immediately (LOL ).

I had a strong feeling that Brandon thought he might intimidate me and hit me up for money.

But the trick is that I am aware of what kind of scripts I placed on my site. I also think I can tell the difference between malicious code and other problems with access to the site. If the malware had crashed my site, the site would have been unavailable from any network, not only from my home network.

So I silently closed the chat with Brandon. And after 30 seconds I received a catch-up email from him :

“Here are the details of the services to remove and prevent malware:

Website Scanning

TrueSpeed CDN

TrueShield WAF

I look forward to your feedback on this service for $25 per month.”

After that, I decided I no longer want to use SiteLock services and disabled their add-on (which costs $3 a month) on my hosting .

The problem with the site has not disappeared and I decided to write again to HostGator technical support, but in another section - Tech Support/SSL.

This time I was answered directly by a consultant from HostGator.

He asked permission to access my cPanel, and found a problem with the A record there. The record was changed from my domain name to ***.sitelockcdn.net . Because of this, SSL did not work properly. We changed the record to the original one and the site soon started working.

Conclusion: As I understand it, the A record changed because I clicked the “SiteLock CDN/Firewall enable” button.

While the update came into effect, my site was unavailable.

Maybe the next day everything would have been fine, but my experience with Brandon Becke convinced me to say goodbye to SiteLock forever, because nothing annoys me more than trying to hit me up for money and make me look like an idiot without even bothering to figure out the situation . Ironically, the problem was caused precisely because of SiteLock's actions, which did not warn me that my site might be unavailable for a few hours after the firewall enabling.

View full review
Reason of review:
Poor customer service

Preferred solution: Close your business

jd l Gjq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rude representatives and charges billed after cancellation.

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I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat.

It took them 5 days to acknowledge my cancellation request. Then they billed me for another month of service on March 3. I called billing to complain and to request a refund, and the person who I spoke with was extremely rude, would not allow me to speak but talked over me when I tried, and refused to provide a refund.

On Feb. 28, in addition to an email request to cancel, I tried to cancel via a chat with billing, and even though someone was 'online' in chat, as soon as I asked to cancel they disappeared and I got no response.

So then I called and spoke with someone in 'customer service' who said he would "take care of it", but he also talked over me and would not allow me to speak. Even though he said he would 'take care of it', since I did not receive a response till March 2, I don't know that he actually did anything.

I have been using Sitelock services for about 7 years and have paid them thousands of dollars during that time, since for the first several years I was paying $110.

per month for 'protection'. Now when I ask to cancel they try to screw me with additional charges and treat me like a bug they can squash beneath their big feet.

Based on how nasty and disrespectful they were toward me in my cancellation of their services, if I ever need 'protection' again, they will be the last place I will go to get it.

View full review
Loss:
$15

Preferred solution: Full refund

User's recommendation: Find a good hosting service that provides all the security your website needs, including ddos protection and a good firewall. You don't need Sitelock.

Deborah O Pbt

Read your agreement VERY CAREFULLY because they don't care about their good will or treating someone "special" no matter what the circumstances.

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Watch out - for Sitelock is the CUSTOMER's JOB - not Sitelock - to be sure your website is up &;;;;;;;;;;;;; running, and they don't even check to see if it IS running, no matter how high fee you paid to them.

Also, you better put your CANCELLATION of their "services" IN WRITING AND HAVE MULTIPLE COPIES READY FOR YOUR ATTORNEY, you have to cancel 30 days BEFORE THE auto-renew and they don't care if you had a death in the family or any other human problem, you will be stuck with them for the FULL TERM and they WILL KEEP EVERY DIME OF YOUR MONEY.

Last, they will finally tell you they are "happy to cancel" but what they mean is that as soon as their PAID term runs out. Don't expect a rebate, pro-rate or any other reasonable expectation out of this company. In other words, once they got your money, they will happily keep it even if you tell them "hands off, don't touch our website" etc.

Outrageously callous, guess they don't care that every person who runs into their unconscionable billing & cancellation practices will keep telling the world about them, until the company either dies a well deserved demise, or injects humanity into their operation.

Definition of Unconscionable:

adjective

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un·con·scio·na·ble | \ ˌən-ˈkän(t)-sh(ə-)nə-bəl \

Definition of unconscionable

1a: shockingly unfair or unjust

unconscionable sales practices

b: EXCESSIVE, UNREASONABLE

found an unconscionable number of defects in the car

2: not guided or controlled by conscience : UNSCRUPULOUS

an unconscionable villain

View full review
Loss:
$1000
Pros:
  • Are able to clean up a website
Cons:
  • Deceitful business practices
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

gale r Oft

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don’t buy into their hype. Can’t even get ahold of them calling credit card co right away my site is gown more then up. You would think a security co would inform you of that. It reads insecure and i

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Site is down all the time and I dont know it and they keep billing me. I cant even cancel I get disconnected
View full review
Cons:
  • Scamming people
Reason of review:
Poor customer service

Preferred solution: Cancel cancel cancel

Anonymous
map-marker Dorr, Michigan

Refused technical support, Wouldn't cancel or refund money. Is trying to re-charge old credit card repeatedly. Received an email this morning saying my account is up and running again -

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They will steal your money and offer NO support or cancellation. Avoid.
View full review
1 comment
Guest

You told us nothing about anything. What do they sell ?

Why did you engage them ? What's the problem ?

How much $$$ ? You wasted my time.

Noellemarie

BLUEHOST/SITELOCK EXTORTION SCAM

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Bluehost will deactivate your website/blog due to malware you probably don't have. When you call Bluehost, you'll be automatically redirected to Sitelock (without your knowledge) and told only SITELOCK can fix the problem, if you pay them fill in the blank per month.

Then you'll get phone calls and emails from Sitelock telling you how important it is that you use their service and warning you about the possibility of future hacks. Then, like they warned, your site may get redirected to another webpage, or you'll get a bogus popup, or your site will suddenly have more malware, corrupt files, or corrupt plugins. In my case, I was told that I had malware and if I wanted it fixed, I would have to pay $50 per month to Sitelock to fix it.

When I called Bluehost and complained, they told me I had two corrupt files (they wouldn't show my IT guy). They deleted the corrupt files (if they existed) and reactivated my account.

Next, I got emails from Sitelock telling me that I needed their service to take care of malware they recently detected (after this issue was resolved). Two weeks later, my site was inexplicitly automatically redirected to a bogus Adobe Flashplayer Pop Up.

I called Bluehost and this time they told me "it was the same issue as last time: a corrupt plugin.” They didn't tell me it was a plugin last time. The same day, my IT guy called Bluehost and he was told the redirect was due to a virus in the database and only Sitelock could fix it for $50 per month.

View full review
Cons:
  • Extortion scam with bluehost and the fear tactics they use
Reason of review:
Poor customer service

Preferred solution: Stop these practices!

R M Tdl

100% scam site. AVOID at any cost.

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100% scam site. We asked them to shut down our account and not charge us again and they never responded back and keep charging us every month. Finally opened a CC dispute. AVOID at any cost.
View full review
Loss:
$500
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Impossible to cancel

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Last month, I notified sitelock I wanted to cancel. They argued that there was no reason to cancel. I said yes there was. No there wasn't and on and on. Unprofessional.
View full review
Anonymous

Beware of the Malware 100% SCAM from HostGator & SiteLOCk

Beware of the Malware 100% SCAM from HostGator & SiteLock SCAMMMERSSS.... We have moves all our website removed from #gatorhostscamer #sitelockscamer ... They are depending on people who doesn't know what they are doing. If you didn't back up your stuff, they will charge you an arm and a leg for the scams that they have done themselves. They are out of the US and using hackers to put malware in your website and charge you to fix it.. Gator Hosting and Site Lock are scam artist and prying on good people hard earned money. Read and do your research and educate yourself... http://www.innspiring.com/node/17535 https://www.warriorforum.com/main-internet-marketing-discussion-forum/104****-new-hostgator-phishing-scam-do-not-fall.html https://www.consumeraffairs.com/web-hosting/hostgator.html
View full review
Reason of review:
Bad quality
Michael A Hic
map-marker Rockville, Maryland

Worst customer service

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Absolutely no customer service. Despite repeated service request tickets filled out, repeated calls and messages left, never once heard from or talked to anyone.
View full review
Anonymous

Don't Give them Your Money - SCAM

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Sitelock practically scammed me for 3 years, charging my credit card each year for a domain I no longer owned. The domain went public for purchase after 2015 and I no longer needed that domain. 3 Years later I come to realize Sitelock kept charging me. I called them and you'd think at least they'd try to make amends but no they offered nothing, not even a penny back. Horrible experience, I feel scammed. I requested an immediate cancellation and remove all my personal information, I hope I'll never come across an issue with them anymore and hope they do remove my information. Never will I ever recommend them, ever... not on this life.
View full review
Cons:
  • Scamming people
Anonymous
map-marker San Diego, California

Scam artists

Sitelock - Scam artists
Sitelock - Scam artists - Image 2

I work in internet security, the scams these guys are to pull are ridiculous. They will show false positives to get you to pay and then not refund your money when you show them proof from their own system that they were wrong.

View full review
2 comments
Jovahn Jek

My business has been also a victim of Sitelock and HostGator scheme, and has been affected severely, legal action is in process. Please contact me via PM if you would like to be included, I would like to include other victims of this scheme. My attorney is already at work with this matter so I cannot discuss details in public.

Guest
reply icon Replying to comment of Jovahn Jek

I've been victim of Sitelock and HostGator scheme too! And I was scammed by lots of money! Please write me at erikemanuelli(at)gmail.com

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Anonymous
map-marker San Diego, California

Scam artists

Sitelock - Scam artists
Sitelock - Scam artists - Image 2
They will show false positives for Google Analytics tag, then charge you to remove it, then send you an email saying they were wrong and it was a false positive and that they didn’t actually remove any malware, but won’t refund your money.
View full review

About

Summary

SiteLock was founded on the principle that small and mid-size businesses SMBs should be able to protect their online presence with reliable, high-quality website security at a reasonable price. Historically, website security has been an expensive and intimidating product that was only an option for large corporations who could handle the significant financial investment. With the growth of online small businesses, SiteLock recognized the need to deliver the website security technology and tools to support them. SiteLock's patented 360-degree scanning technology is designed to provide the ultimate protection while still being light enough to not affect a website's server or performance. In addition to this one-of-a-kind scanner, SiteLock offers security features to fit websites of all sizes and complexity: daily scans to detect malware, Automatic malware removal SMART, vulnerability detection, file change monitoring, web application firewall TrueShield, PCI Compliance and Website acceleration TrueSpeed. The company has been on the market since 2008.

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