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My website is hosted at bluehost. I got an email from sitelock about a malware and my account was instantly deactivated. I logged in to the live chat asking for Security, then I got a call from a weird dude from SITELOCK. This guy started asking me how much money I...
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7 comments
#1717673

This is exactly what happened to me and they are attacking me again right now for domain that I don't own for years now. Sometimes they insert themselves as bluehost customer support.

They are scammers. I paid, I forgot how much but the sum was biting.

Then, I made stink throughout bluehost and they returned my payment and I was able to remove 1 file from my directory and that was it. Now, they started to send me ominous emails again but for domain that I don't own and don't care.

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ID
#1220681 Review #1220681 is a subjective opinion of poster.
Service
Sitelock Sales Representative
Reason of review
Poor customer service
Most helpful review
New Reviewer
Sitelock - Class action lawsuit please
Can someone please take the initiative to file a suit against these guys? I have evidence that they contacted me, phone records and emails. I believe they hacked all of my web domains as well. I don't have the resources to initiate this by myself but would like to be...
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29 comments
#1844095

You all know , don't you, that if someone manages to get a class action lawsuit approved and if they win, only the lawyers and the originator would get much of anything. You may get a few bucks or a coupon or something.

You will not get what you want or what you think you should get. A waste of time.

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ID
#820193 Review #820193 is a subjective opinion of poster.
Location
Toronto, Ontario
Cons
  • No security
  • Monthly packages
  • Them tried to fraude me
Reason of review
Hacked my domain
Loss
$5000

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Update by user Jun 04, 2020

I spoke with Greg Hutchison | Website Security Specialist. His answer for me was to spend 299.00 and upgrade my security on my website.

In the midst I spoke with Tech support a gentlemen named Josh.

Who was an actual professional. He explained with my usage why not...

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1 comment
#1928776

Typical, now we are being hacked by the very companies selling the security. I remember yrs back it was heavily rumoured that Norton was producing more of the viruses that where I’m the net.

So there customers would get more blocked action reports. As this was early days and they where really the only one with large advertising of product. I guess we will never know. As I did have friend using pc with Norton and myself compered stopped virus attacks finding many complete different findings yet where using same sites over a 2 week period.

With the constant almost daily phone scams I receive from Indian call centres who do we trust. Last night in australia they are using a new phone one where they have an Australian person recorded saying your ID and banking has been shown used in 7 sites and will be shut down from Australian homeassist security which there is. I such company. They are using.

Home to get people thinking homeland in USA. Then answered by the normal Indian accent with heavy background sound of a call Center in different languages. He didn’t even know what system had sent my call to him asking which area has contacted me and my name. Which I replied you called me and you don’t know my name.

Could I have your security clearance number as I’m an off duty detective from Australian Cybersecurity division and he could not hang up any faster if he tried. This is coming a daily event every month or so for cpl weeks. Everything from tax office saying warrant for arrest to majority the internet provider security division saying you are being hacked and or keystroke recorded. Right down to electricity is going to be shut down to house in 12 hrs for non payment.

They never have your full name and use common questions that to many answer for them. Always ask for there personal ID and call back number never complete there questions that reveal your full name as most will have only first or last name with initial and never seem to get any middle name. These are basic interrogation tricks used to give false sense that you give away more information to a question than asked. Police use this all the time especially when I’m environment that is not normal.

Rather than yes or no people feel they need to give reasons for there answers often giving away information without second thought. As often recording shows no pressure involved in receiving information before legal council has arrived. Being both useful yet also harming the innocent by making them sound suspicious and opening to more pressure, fast questioning while feeling distressed by facial actions and scribbling notes being taken and seen to be actions of underlining and or marking ie Astrix and or circling what was just mentioned. These are taught in variations to phone and email scams.

I hope this small bit of information helps others be prepared for patterns and or giving what is called free non pressured extra information or panic answers. I personally would love to as a ex member of defence be allowed to spend 20min with a few others in with these groups before the police. Just to give them alittle justice from the average person trying to make it in this crazy world. Then allowing aurthorities to enter and help them try to make it to the police van or such.

With any injuries being marked as previous to the apprehension and unknown to the arresting officials who can be honest in reporting they had nothing to do with any miss handling or mis treatment during the raid. As o can be pretty sure the low life scammers will have no comments before being taken away and jailed with a well informed population informed of there stealing from elderly and veterans, pensioners by pure lies and deceit.

Even criminals have areas of morals that are not tolerated and need to be adjusted. Lol ( last area is more of a personal comment as it disgusts me how many elderly and veterans are robbed of there small savings) thanks

ID
#1907085 Review #1907085 is a subjective opinion of poster.
Product
Sitelock Anti-malware Software
Cons
  • Untrained staff
Loss
$500
Preferred solution
My site cleaned and then I am leaving site lock. Worst customer service ever. I spent a whole day chasing everyone in Host Gator and Site Lock. The chat specialist stated false information. I haven't received alerts since 2018.

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New Reviewer
I cancelled my Sitelock services on Feb. 28, via email, phone, support ticket, and chat. It took them 5 days to acknowledge my cancellation request. Then they billed me for another month of service on March 3. I called billing to complain and to request a refund, and...
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ID
#1813606 Review #1813606 is a subjective opinion of poster.
Service
Sitelock Customer Care
Loss
$15
Preferred solution
Full refund

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New Reviewer

Don’t buy into their hype. Can’t even get ahold of them calling credit card co right away my site is gown more then up. You would think a security co would inform you of that. It reads insecure and i

Site is down all the time and I dont know it and they keep billing me. I cant even cancel I get disconnected
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ID
#1749541 Review #1749541 is a subjective opinion of poster.
Cons
  • Scamming people
Reason of review
Poor customer service
Preferred solution
Cancel cancel cancel
New Reviewer
Watch out - for Sitelock is the CUSTOMER's JOB - not Sitelock - to be sure your website is up &;;;;;;;;;;;;; running, and they don't even check to see if it IS running, no matter how high fee you paid to them. Also, you better put your CANCELLATION of their...
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ID
#1740784 Review #1740784 is a subjective opinion of poster.
Product
Sitelock Anti-malware Software
Pros
  • Are able to clean up a website
Cons
  • Deceitful business practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
My negative review about SiteLock
My negative review about SiteLock
My negative review about SiteLock
My negative review about SiteLock
The backstory: I use HostGator hosting. I had an additional service connected, the SiteLock addon, which monitors the security of the website. Yesterday morning I received a message from SiteLock that malware was detected on my site. The day before, I had inserted the...
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ID
#1685408 Review #1685408 is a subjective opinion of poster.
Service
Sitelock Technical Support
Reason of review
Poor customer service
Preferred solution
Close your business

Refused technical support, Wouldn't cancel or refund money. Is trying to re-charge old credit card repeatedly. Received an email this morning saying my account is up and running again -

They will steal your money and offer NO support or cancellation. Avoid.
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1 comment
#1749312

You told us nothing about anything. What do they sell ?

Why did you engage them ? What's the problem ?

How much $$$ ? You wasted my time.

ID
#1656712 Review #1656712 is a subjective opinion of poster.
Location
Dorr, Michigan
Product
Sitelock Monitoring Software
New Reviewer
Bluehost will deactivate your website/blog due to malware you probably don't have. When you call Bluehost, you'll be automatically redirected to Sitelock (without your knowledge) and told only SITELOCK can fix the problem, if you pay them fill in the blank per month....
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ID
#1544935 Review #1544935 is a subjective opinion of poster.
Service
Sitelock Customer Care
Cons
  • Extortion scam with bluehost and the fear tactics they use
Reason of review
Poor customer service
Preferred solution
Stop these practices!

Impossible to cancel

Last month, I notified sitelock I wanted to cancel. They argued that there was no reason to cancel. I said yes there was. No there wasn't and on and on. Unprofessional.
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ID
#1543939 Review #1543939 is a subjective opinion of poster.
Service
Sitelock Customer Care

Beware of the Malware 100% SCAM from HostGator & SiteLOCk

Beware of the Malware 100% SCAM from HostGator & SiteLock SCAMMMERSSS.... We have moves all our website removed from #gatorhostscamer #sitelockscamer ... They are depending on people who doesn't know what they are doing. If you didn't back up your stuff, they will charge you an arm and a leg for the scams that they have done themselves. They are out of the US and using hackers to put malware in your website and charge you to fix it.. Gator Hosting and Site Lock are scam artist and prying on good people hard earned money. Read and do your research and educate yourself... http://www.innspiring.com/node/17535 https://www.warriorforum.com/main-internet-marketing-discussion-forum/104****-new-hostgator-phishing-scam-do-not-fall.html https://www.consumeraffairs.com/web-hosting/hostgator.html
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ID
#1524735 Review #1524735 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

100% scam site. AVOID at any cost.

100% scam site. We asked them to shut down our account and not charge us again and they never responded back and keep charging us every month. Finally opened a CC dispute. AVOID at any cost.
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ID
#1521053 Review #1521053 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
New Reviewer

Worst customer service

Absolutely no customer service. Despite repeated service request tickets filled out, repeated calls and messages left, never once heard from or talked to anyone.
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ID
#1514478 Review #1514478 is a subjective opinion of poster.
Location
Rockville, Maryland
Service
Sitelock Customer Care

Don't Give them Your Money - SCAM

Sitelock practically scammed me for 3 years, charging my credit card each year for a domain I no longer owned. The domain went public for purchase after 2015 and I no longer needed that domain. 3 Years later I come to realize Sitelock kept charging me. I called them and you'd think at least they'd try to make amends but no they offered nothing, not even a penny back. Horrible experience, I feel scammed. I requested an immediate cancellation and remove all my personal information, I hope I'll never come across an issue with them anymore and hope they do remove my information. Never will I ever recommend them, ever... not on this life.
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ID
#1485622 Review #1485622 is a subjective opinion of poster.
Service
Sitelock Customer Care
Cons
  • Scamming people
This company is a sham. THe inject malware via cheap hosting service so hosting company gets a huge affliate payment. what are you gonna do.
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1 comment
#1644554

We have years of experience being brought in after SiteLock or one of their web hosting partners has claimed that a website hacked with malware. While we have repeatedly seen and heard claims like yours that SiteLock is causing the malware to be on websites, we have yet to seen any evidence to support that and plenty that disputes that.

Instead of spending time falsely blaming SiteLock for malware being on a website, what those in this situation should focus on is first getting a second opinion on whether the website has in fact been hacked, because they are very real issues with SiteLock and their hosting partners falsely claiming that websites are infected with malware or otherwise hacked, and then getting the website properly cleaned up if it is hacked.

We are always happy to provide a free second opinion and we would hope that other reputable security companies would as well. From what we have seen SiteLock won't properly clean up websites, so it would be best to avoid them if the website does need to be cleaned.

ID
#1459716 Review #1459716 is a subjective opinion of poster.
Location
Parsippany, New Jersey

Scam artists

Sitelock - Scam artists
Sitelock - Scam artists
They will show false positives for Google Analytics tag, then charge you to remove it, then send you an email saying they were wrong and it was a false positive and that they didn’t actually remove any malware, but won’t refund your money.
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ID
#1439942 Review #1439942 is a subjective opinion of poster.
Location
San Diego, California
Product
Sitelock Anti-malware Software
Sitelock - Scam artists
Sitelock - Scam artists
I work in internet security, the scams these guys are to pull are ridiculous. They will show false positives to get you to pay and then not refund your money when you show them proof from their own system that they were wrong.
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2 comments
#1626169

My business has been also a victim of Sitelock and HostGator scheme, and has been affected severely, legal action is in process. Please contact me via PM if you would like to be included, I would like to include other victims of this scheme. My attorney is already at work with this matter so I cannot discuss details in public.

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ID
#1439941 Review #1439941 is a subjective opinion of poster.
Location
San Diego, California
Product
Sitelock Anti-malware Software

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