Product: Sitelock Customer Care Clear all filters (20 of 20 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Luckily I was able to create a fresh backup of the website now and if I need anything I know who to contact! Sitelock is wonderful, though it may look like a scam, that's exactly what hackers want you to think! I've done research on this since being hacked and you can...
Read more
WhiteFirDesign
WhiteFirDesign

You research seems to have miss something important information.The majority owners of SiteLock also run the Endurance International Group (EIG), https://www.whitefirdesign.co...

5.0
Product
Sitelock Customer Care
#1205361
Reply to reviews
Conveniently, their "partner" Sitelock could clean my site for $25-$100 per month. Funny, but they had representatives from SiteLock on premises (yes, at Bluehost) that could help me. "Connor" from SiteLock also used the words trojan and virus – which are different...
Read more
Product
Sitelock Customer Care
#1179818
Reply to reviews
Show

Sitelock - Terrible

Sitelock uses strong arm sales techniques to convice you to use their product for 12 months. I had to pay them $600 to get out of a bad contract. I spoke with their supervisor named Devon who was rude and obnoxious. Terrible Experience!
1.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Product or Service Quality
Style and Design
Usability
Value for money
Product
Sitelock Customer Care
#1134784
Reply to reviews
Nov 2016 I hired SiteLock (via BlueHost web hosting company) for 6 months at $99/month to protect my high school memorabilia web site. It was a 6 month commitment and paid with my AMEX card. Each month Sitelock billed and AMEX paid. After 7 payments/months I called AND...
Read more
1.4
Product
Sitelock Customer Care
I didn't like
  • Poor service
  • Fraud with contract
#1057211
Reply to reviews
I had sitelock added through my host in cpanel and contacted sitelock to help me get my site unsuspended they helped me through the whole thing. Had a ticket sent through to their experts and I received an email shortly after indicating what they were fixing and how...
Read more
5.0
Product
Sitelock Customer Care
#1041690
Reply to reviews
Bluehost added sitelock lite to my account with no previous notification or contact. I am told now that to cancel it I must write to sitelock. Bluehost refuse to remove it from my account. I spent some time on their live chat trying to get them to remove what they...
Read more
Anonymous
Anonymous

I just received an invoice from the same hosting Co. saying I get it free for a couple of months and got the same chat response as you. Did you end up emailing the address the...

Product
Sitelock Customer Care
#1021704
Reply to reviews

Sitelock is a joke. The sooner people realize that these agents are being forced to meet their monthly goal. These "managers" say they don't micro manage you but man do they take the title. Every day your being reminded you need to have money on the board. Of course...
Read more
Anonymous
Anonymous

I lost brain cells reading this

Anonymous
Anonymous

Lol this is like putting together a puzzle with only some of the pieces missing.

Product
Sitelock Customer Care
#972188
Reply to reviews
Sitelock was referred by my hosting company. They made tons of promises, said it could be cleaned and repaired and up and running within weeks, I had to pay for manual cleaning because of the severity of my malware, and of course rode it out for months collecting fees...
Read more
1.0
Product
Sitelock Customer Care
#968653
Reply to reviews
Sitelock has been repeatedly trying to get me to sign up for their services by saying that my site has malware. I publicly denied their request on twitter, and now they are reporting all of my sites as "Badware" on StopBadware.com . Even my sites with no files in them...
Read more
Anonymous
Anonymous

I have the same problem. The messages from Sitelock began coming after four years of my business at Hostgator. I also suppose there are insiders there. Actually this is my str...

Anonymous
Anonymous

Far from being the "subjective opinion" of one user, as the site indicates above, this is undoubtedly quite true. It's very similar to what I myself suffered a few months ago...

1.0
Product
Sitelock Customer Care
I didn't like
  • Poor practices
  • Poor service
  • Harassment
#952680
Reply to reviews
Sitelock is such a mess when I first started with this company everything seem good. Managers were great, than things changed. It seems like Blake the Vice President of this company changed the policy quite bit. I used to do support with them. For the experience we...
Read more
Product
Sitelock Customer Care
#952332
Reply to reviews