Manufacturer: Sitelock Category: Customer Care Clear all filters (16 of 16 reviews match)
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Nov 2016 I hired SiteLock (via BlueHost web hosting company) for 6 months at $99/month to protect my high school memorabilia web site. It was a 6 month commitment and paid with my AMEX card. Each month Sitelock billed and AMEX paid. After 7 payments/months I called AND...
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1.4
Product
Sitelock Customer Care
I didn't like
  • Poor service
  • Fraud with contract
#1057211
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I had sitelock added through my host in cpanel and contacted sitelock to help me get my site unsuspended they helped me through the whole thing. Had a ticket sent through to their experts and I received an email shortly after indicating what they were fixing and how...
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5.0
Product
Sitelock Customer Care
#1041690
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Bluehost added sitelock lite to my account with no previous notification or contact. I am told now that to cancel it I must write to sitelock. Bluehost refuse to remove it from my account. I spent some time on their live chat trying to get them to remove what they...
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Anonymous
Anonymous

I just received an invoice from the same hosting Co. saying I get it free for a couple of months and got the same chat response as you. Did you end up emailing the address the...

Product
Sitelock Customer Care
#1021704
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Sitelock is a joke. The sooner people realize that these agents are being forced to meet their monthly goal. These "managers" say they don't micro manage you but man do they take the title. Every day your being reminded you need to have money on the board. Of course...
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Anonymous
Anonymous

I just need to point out that the spelling and grammar in this review is just awful! It just devaluates any point you are trying to make.

Product
Sitelock Customer Care
#972188
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Sitelock has been repeatedly trying to get me to sign up for their services by saying that my site has malware. I publicly denied their request on twitter, and now they are reporting all of my sites as "Badware" on StopBadware.com . Even my sites with no files in them...
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Anonymous
Anonymous

I have the same problem. The messages from Sitelock began coming after four years of my business at Hostgator. I also suppose there are insiders there. Actually this is my str...

Anonymous
Anonymous

Far from being the "subjective opinion" of one user, as the site indicates above, this is undoubtedly quite true. It's very similar to what I myself suffered a few months ago...

1.0
Product
Sitelock Customer Care
I didn't like
  • Poor service
  • Poor practices
  • Harassment
#952680
Reply to reviews
Sitelock is such a mess when I first started with this company everything seem good. Managers were great, than things changed. It seems like Blake the Vice President of this company changed the policy quite bit. I used to do support with them. For the experience we...
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Product
Sitelock Customer Care
#952332
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The company is a total scam, bordering on Fraud.Once they get you as a customer, it will take a miracle to cancel or downgrade the service- they get you locked in for 6 month at a time, auto renew - you will spend days trying to track down an account manager. This...
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1.0
Product
Sitelock Customer Care
I didn't like
  • Service
#947193
Reply to reviews
I was with netfirms when they were an independently owned company; then, my understanding is that they were bought out by EIG which is the owner of sitelock. AND THEN, after 10 years of service, starting December 2015; I started getting lockout of my hosting account...
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1.2
Product
Sitelock Customer Care
I didn't like
  • Scam
  • Fraud with contract
  • Collusion
#915532
Reply to reviews
IPAGE is an accomplice to this by allowing Sitelock to do operate the way they do. It is worth investigating other web hosting sites that do not partner with Sitelock. IPage was no help, and referred us back to Sitelock. I would have thought they would worry about...
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Anonymous
Anonymous

I've heard really great things about sucuri.net you should definitely take a look at them. They don't partner with a lot of hosts because they don't seem to play that game. Th...

Sitelock Managua, Managua
Product
Sitelock Customer Care
#913895
Reply to reviews
I just called Sitelock and requested a manager to call me back and rep said they want to know why. I told them I really don't want to go into the issues with them because I've called in numerous times over the past 3 weeks. The guy was extremely rude and told me only...
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Product
Sitelock Customer Care
#913695
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