as a small business I felt hostage to Sitelock for cleaning our website that had been hacked (an Asian *** site!!)- In less than 2 weeks we realized that the 'cleanse' did not really work- our site was too damaged. I had to move the hosting and redo our site.
My tech guy- who is VERY well trained, told me that there was no way I should be paying almost $100 a month for this service- that it is a rip off!
I tried cancelling within 30 days- was told I HAD to keep it for a year- as there was a 6 month penalty. At the time,I had agreed to keep it for 6 months- but apparently they didn't agree on their end-- they have no notes- but mine do not count!!(I say almost because,evidently, the representatives don't know how to estimate- I cancelled and was told it was $594- when I said "$600"- she responded 'no -it's 594!)-- DO NOT BUY THIS- there are much better and less expensive and more supportive businesses than this one.
Product or Service Mentioned: Sitelock Anti-malware Software.
Reason of review: Bad quality.
Monetary Loss: $1200.
Preferred solution: Full refund.