Sitelock - Very poor service and dishonest billing

45 of 77 Sitelock reviews

After years of doing business with Sitelock and spending thousands of dollars the service degraded with almost monthly service problems until my website was offline because of a problem with the Sitelock firewall. After many phone calls and emails plus 2 more days offline I had to cancel service just to get my website back on line.

The next month Sitelock charged my credit card $59 without authorization and it has been a endless process to try and get it removed. Customer service will not help and refers you to billing dept. It is not possible to each the billing department except by phone and when you call you are connected with a telemarketer that try's to upsell you and they become rude when they realize there is not going to be a sale.

The "billing department" is actually a salesroom.

Customer service agent Danielle Dearaujo that all problems seem to be referred to is just a name they use for the endless canned responses sent that give different versions of there is nothing they can do

This review is a subjective opinion of a user.
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More Review Details

Privacy and Data Security
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
More

  • What I liked
      No items
  • What I disliked
    • Poor service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$59
Product or service
Sitelock Website Security
Review category
Software
review #781049 by

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45 of 77 Sitelock reviews
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